For Parents

What are your hours of operation?

Our hours of operation are Monday through Friday, from 6:30 a.m. to 6:00 p.m. A late fee applies for pickups after 6:00 p.m.

For safety reasons, all children must be picked up by authorized adults listed in their file, and identification may be required.

Do children have nap time?

Yes. All children have a daily rest period from 1:00 p.m. to 3:00 p.m. in a calm, safe, and supervised environment.

We follow safe sleep practices appropriate for each age group.

How do you communicate with parents?

We use the Lilio app to maintain constant communication with families. Through the app, we share daily reports, activities, photos, and important updates.

We also notify parents immediately of any situation involving their child’s health or well-being.

Do you offer subsidy programs?

Yes, we accept various family assistance programs:

• County childcare subsidy.
• CCAR (Child Care Assistance and Referral).
• Military family programs.
• Child Care Aware of America.

What is your health and illness policy?

To protect all children and staff, we cannot accept children with:

• Fever (100.4°F / 38°C or higher)
• Vomiting or diarrhea
• Symptoms of contagious illness

Children may return after being symptom-free for at least 24 hours or with medical clearance.

What emergency procedures do you have in place?

We maintain emergency plans for:

• Fire evacuation
• Lockdown situations
• Severe weather

We conduct regular drills, and our staff is trained to respond quickly and effectively.

Do you provide meals or lunch?

We do not provide lunch. Parents are required to send meals in an appropriate container. This helps maintain consistency with each child’s diet and eating habits from home.

We are a peanut-free and tree nut–free facility due to severe allergies. Please do not send any food containing nuts or traces of nuts.

For safety reasons, we reserve the right to inspect all food brought from home to ensure compliance with our policies.

In case of an emergency, we may provide basic snacks.

What is your teacher-to-child ratio?

We maintain small group sizes to ensure personalized and safe care:

• 12 to 18 months: 1 teacher per 4 children.
• 18 months to 2 years: 1 teacher per 5 children.
• 2 to 3 years: 1 teacher per 8 children.
• 3+ years: 1 teacher per 10 children.

We comply with Virginia state licensing regulations to ensure proper supervision and care.

Is your program bilingual?

Yes, we offer a bilingual program (English and Spanish). Our staff is highly trained and holds certifications such as:

• CPR (Cardiopulmonary Resuscitation).
• CDA (Child Development Associate).
• MAT (Medication Administration Training).

These credentials ensure a safe and professional environment.

How do you ensure playground safety?

Play areas are always supervised and meet age-appropriate safety standards:

• Equipment is regularly inspected
• The environment is kept clean and safe
• No food is allowed in play areas (allergy safety)